FAQs: Frequently Asked Questions

No, VBCS does not require long-term contracts. However, the Wireless Support Service has a minimum service duration of six months.
 

No data caps—every VBCS Internet plan comes with unlimited data.

Yes. Customers enrolled in Paperless E-Billing can receive their bill by email and pay online. This option is convenient and helps reduce paper use.

For questions, please click the link here.

How to change your email password in Webmail once you are logged in:

 

  1. Click on Settings

  2. Select Security Options

  3. Locate Change Password

  4. Enter your Current Password

  5. Enter your New Password and Confirm Password

  6. Click Update Password to save your changes

Passwords Requirements:

  •      Must be a minimum of eight (8) characters

  •      Must contain alphanumeric characters with at least one number or special character

  •      Must contain both upper and lower case alphabetic characters

  •      Cannot contain the user's email address user name

  •      Cannot be one of the top known compromised passwords. (examples: password or 12345678)

Tip: A strong password combines letters, numbers, and special characters.
Example: Linc0lnC@r593%

Allowed special characters include @ % _ - .

Tip: For creating strong, memorable passwords, see this guide: https://xkcd.com/936/

Yes, A tech is on-call 24/7/365. After hours and on week ends call 850-729-5404 and listen to the whole recording and follow the prompts or email us at support [at] valp.org (support[at]valp[dot]org). Emails and messages will be returned the next business day.

The home owner is responsible for putting a 3/4 inch pipe with 90 degree sweeps (No hard 90s) from power side of their house where their cable connections come out to the nearest cable pedestal or pole.

Valparaiso Broadband Communications Systems (VBCS) is owned by the City of Valparaiso and the citizens of Valparaiso.

VoIP (Voice over Internet Protocol) is phone service that works through the internet instead of traditional phone lines. Fax machines that are not VoIP-compatible may work, but performance is not always reliable.