FAQs: Frequently Asked Questions

Yes, simply call our office during business hours at (850) 729-5402 to cancel and request paper billing.

Yes. Online bill payment is available 24/7 with a credit card, debit card or eCheck.  This service is provided through Pay N Seconds, a third party payment processor, specializing in secure bill payment options.

Yes. Customers must install the appropriate version of Adobe's PDF Reader or use their existing version to view E-Billing attachments.

Installing Adobe's PDF Reader is simple and free. Before installing the PDF Reader, be sure to notate your computer's current operating system (i.e.; Windows 7, Vista, XP, or Mac OS) in order to install the correct version for your specific computer.

No. There are no extra fees to enroll and/or receive E-Bills.

You GO GREEN! By going green, you reduce the number of paper bills and envelopes you receive in your mailbox. In addition, you will have the convenience of accessing and paying your bills anytime, anywhere with an internet connection.

You will need your Valparaiso Cable and Utility account numbers, located on your current paper bill, in order to sign up for E-Billing. Review our Terms and Conditions regarding E-Billing enrollment.

E-Billing is a digital version of your cable and/or utility paper bills. Registered customers will receive a monthly e-mail containing an E-Billing attachment. Open the attachment to access your monthly statement.

Call our Billing Department at (850) 729-5402 during the hours of 8:30am to 5:00pm Monday - Friday.