FAQs: Frequently Asked Questions
Payment Options
In Office @ 23 S John Sims Parkway
Cash, check, money order, Visa, Mastercard or Discover card only (plus a 2.55% convenience fee)
A return envelope is provided with your monthly bill. To avoid a late penalty, must be received by the 15th.
A drive-up box is located in front of City Hall. Checks or Money orders only, no cash please.
Auto Debiting
When you sign up for auto-debit, your bank account will be debited on the 10th of each month. If the 10th falls on a weekend or holiday, the debit will occur on the next business day. You will receive a monthly bill in either hard copy or as a PDF via email.
The Auto-debiting agreement will remain in effect until either party gives written notice to the other of termination. I understand my notice must be received by the City in time for it to have a reasonable opportunity to act.
To sign up for this service please visit or contact City Hall at 850-729-5402 to receive an Agreement Form and return it to our office along with a voided check by the 20th of the month. Your bill will be drafted when your bill states "ACH Payment on 10th" by AMOUNT ENCLOSED.
Please call our office if you have questions.
Online Payments
You can setup an account online. Online bill payment is available 24/7 with a credit card, debit card or eCheck. This service is provided through Pay N Seconds, a third party payment processor, specializing in secure bill payment options.
Paperless Billing Information
If you are interested in receiving your bill via email, you can sign up for this service at our office or call 850-729-5402 to receive a Form and return it to our office by the 20th of the month.
Yes. Online bill payment is available 24/7 with a credit card, debit card or eCheck. This service is provided through Pay N Seconds, a third party payment processor, specializing in secure bill payment options.
Yes, contact City Hall at 850-729-5402 for a form.
There is no charge for this service.
Your payment will be automatically debited from your bank account approximately the 10th of the month.
E-Billing is a digital version of your cable and/or utility paper bills. Registered customers will receive a monthly e-mail containing an E-Billing attachment. Open the attachment to access your monthly statement.
You will need your Valparaiso Cable and Utility account numbers, located on your current paper bill, in order to sign up for E-Billing. Review our Terms and Conditions regarding E-Billing enrollment.
You GO GREEN! By going green, you reduce the number of paper bills and envelopes you receive in your mailbox. In addition, you will have the convenience of accessing and paying your bills anytime, anywhere with an internet connection.
No. There are no extra fees to enroll and/or receive E-Bills.
Yes. Customers must install the appropriate version of Adobe's PDF Reader or use their existing version to view E-Billing attachments.
Installing Adobe's PDF Reader is simple and free. Before installing the PDF Reader, be sure to notate your computer's current operating system (i.e.; Windows 7, Vista, XP, or Mac OS) in order to install the correct version for your specific computer.
Call our Billing Department at (850) 729-5402 during the hours of 8:30am to 5:00pm Monday - Friday.
Yes, simply call our office during business hours at (850) 729-5402 to cancel and request paper billing.